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Short Term Rental Solutions
FAQ

Answers, before you have
to ask. Or call our team.

Booking

How do I book a home?

Find a home on Rentals, pick your dates, and click Book. Search and pricing live on this site. The final step — card details and confirmation — happens on Hospitable, our reservation platform. You always know where your card data lives.

Is my booking confirmed instantly?

No. Every Keystone Collection booking is a request first — we review each one before confirming. You’ll hear back within a few hours during business hours, or first thing the next morning otherwise. This lets us pair the right guest with the right home.

What’s your cancellation policy?

Cancellation rules vary by property and stay length. Typical short-term stays follow a standard 7-day-before window; peak-event weekends and extended stays follow separate rules. Your booking confirmation will list the exact policy for your reservation.

Can I hold a home before I book?

Peak dates fill fast — we don’t hold homes. If you’re inside a week of your date and want to lock it in, book now or call our team directly at (615) 555-0199.

During your stay

What time is check-in and check-out?
Standard check-in is 4:00 PM and check-out is 11:00 AM local time, unless your specific home lists different times. Early check-in and late check-out may be possible for stays under seven days; ask when you book.
Are pets allowed?
Some homes welcome pets; others don’t. Every listing shows whether pets are allowed before you book. A per-stay pet fee applies where allowed
Is there a cleaning fee?
Yes. Cleaning is included as a separate line on your booking total — you’ll see it before you confirm. We coordinate turnover through vetted local cleaners; guests don’t handle it.
Is there a security deposit?
Some homes require a refundable security deposit; others use a damage-protection fee built into the booking. Your booking confirmation lists which applies to your reservation.

Extended stays & relocations

Do you host extended stays and relocations?

Yes — this is a specialty of ours. Our team spent over a decade in boutique hospitality before launching Keystone Collection, and our ops lead handles every extended-stay booking personally. Call directly at (615) 555-0199 or fill out our contact form with “extended stay” in the message so it routes to our team.

Do you bill corporate housing partners directly?

Yes, for corporate housing partners we’ve worked with before. We handle the paperwork, stay-length coordination, and billing with your relocation coordinator. Have your reservation reference when you call and we’ll take it from there.

Do you offer monthly rates for extended stays?

Yes. Homes in Richmond and Pittsburgh are especially set up for month-long or longer stays, with a monthly rate that beats week-by-week booking. Nashville properties are geared to weekend-event cadence, but monthly stays are possible in shoulder season.